Privacy, retention, and purge policy.

1. Who this policy applies to

This Privacy Policy governs information collected by Frontier Reputations ("Frontier," "we," "us") through this website (frontierreputations.com), the confidential intake form, and direct correspondence with our partners and staff.

This policy is drafted for principals, general counsel, chiefs of staff, and privacy officers evaluating whether to retain us. Every engagement is separately governed by an executed engagement letter and mutual NDA, which take precedence over this document.

2. Information we collect

Intake information: name, email, phone number, target-party category, and the short description you provide via the intake form. Nothing sensitive is required at intake — a partner will guide full disclosure under NDA.

Technical information: your IP address (stored only as a one-way hash, not in raw form), user-agent string, and submission timestamp. We do not use third-party analytics, marketing pixels, or session-replay tools on this site.

Correspondence: any communication you send to a partner via email or encrypted channel.

3. How we use it

Solely to evaluate, scope, and execute reputation-management engagements. Intake data is never sold, shared with marketing partners, or used to build advertising profiles.

We do not send marketing email. You will hear from a partner in response to your inquiry, and only in relation to that inquiry.

4. Confidentiality and compartmentation

Every partner, engineer, editor, and outside contractor who touches a client file is bound by a separate confidentiality agreement, in addition to the mutual NDA executed with the client.

Client identity is compartmented internally on a need-to-know basis. Junior staff do not see principal names. File access is logged and reviewed weekly.

Where an engagement is retained through outside counsel, our work product moves under attorney work-product doctrine and attorney–client privilege.

5. Storage and security

Intake and engagement data are stored in encrypted primary storage held in our own corporate name, not in third-party CRMs. Backups are encrypted at rest and in transit.

We do not process payment card data on our infrastructure. Payments settle via wire, escrow, LLC invoice, or cryptocurrency, and the corresponding card-network processors never see client identifiers linked to Frontier.

6. Retention and right to purge

We retain intake data only as long as necessary to evaluate or execute the engagement. On engagement close, a client may request full and permanent purge of all identifying records except those we are legally obligated to retain (e.g., anti-money-laundering records, tax records, and material subject to a preservation order).

Unsuccessful intake inquiries are purged after 90 days unless the sender requests earlier deletion.

7. Third parties

We use a small number of infrastructure providers (encrypted hosting, encrypted email transport, and encrypted messaging platforms) that process technical data on our behalf under contract. We do not use ad-tech providers, marketing analytics, or session-replay vendors.

Where we retain outside counsel or independent third-party law firms to dispatch legal notices, those counsel operate under professional privilege and are bound by their own confidentiality obligations.

8. Cookies

This site uses only strictly necessary cookies required for the site to function. No analytics, advertising, or fingerprinting cookies are set. No consent banner is served because no non-essential processing occurs.

9. Your rights

Depending on where you reside, you may have rights under the GDPR, UK GDPR, CCPA/CPRA, or equivalent legislation to access, correct, port, or delete personal data we hold about you. To exercise any such right, email info@frontierreputations.com from the address you originally submitted, and a partner will respond within 30 days.

10. Lawful process

We will comply with any properly issued subpoena, court order, or judicial preservation order. Where legally permitted, we will notify the affected client before disclosure to enable them to seek a protective order or quash the request.

11. Changes to this policy

We will update this policy from time to time. Material changes will be posted here with a revised effective date. This policy is effective as of the date last displayed at the top of this site.

12. Contact

For privacy inquiries: info@frontierreputations.com. For all other matters: info@frontierreputations.com.